FAQ
Questions, answered clearly.
Find straightforward guidance on shopping, activewear selection, shipping, order support and product care. If your question is more specific, our support details are available below.
Start with the topic that matches your question.
Our FAQ is organized around the most useful parts of the FormVela shopping experience, from choosing activewear to understanding shipping and getting support with an existing order.
Products & sizing
Guidance for choosing categories, comparing options and reviewing product information.
Order support
What to do when you need help with an order, change request or order-specific question.
Shipping & delivery
Current shipping timing and the best way to ask about a specific delivery.
Wear & care
General guidance for looking after activewear while following the instructions for each item.
Shopping & product selection
What does FormVela sell?
FormVela focuses on activewear and functional dressing, including Active Tops, Active Bottoms, Performance Layers and Active Accessories. The assortment is designed around training, everyday movement, layering and casual athletic styling.
How should I choose between the different activewear categories?
Start with the role you need the item to play. Active Tops and Active Bottoms form the core of a training or everyday movement outfit, Performance Layers add adaptable coverage, and Active Accessories can complete the setup for a particular routine.
How do I choose the right size?
Review the sizing options and product information shown on the individual product page before ordering. Because sizing can vary between products, use the information provided for the specific item rather than assuming every style fits the same way.
If you are unsure about a particular item, contact us before ordering.
Do all FormVela products use the same materials or performance features?
No. Material composition, construction and product characteristics can vary by item. Always review the individual product description for the information provided about a specific style.
Are all products waterproof, thermal or compression-based?
No blanket performance claim applies to every product. Features can differ by item and category, so only rely on characteristics that are specifically stated on the relevant product page.
Orders & support
I need help with an order. What should I do?
Use the Contact page and include the relevant order information along with a clear description of what you need help with. This makes it easier to review your request accurately.
Can I request a change after placing an order?
Contact support as soon as possible with your order details and the change you would like to request. Whether a change is possible depends on the current status of the order, so it is best to ask promptly.
Where can I ask about a return or refund?
For return or refund questions related to a specific order, contact FormVela through the Contact page. Include the order details and the item you are asking about so the request can be reviewed in context.
What information should I include when contacting support?
Include the information that helps identify your request, such as your order details when relevant, the product involved and a concise explanation of the question or issue.
Shipping & delivery
What is the current FormVela shipping timeframe?
The current shipping timeframe provided by FormVela is 3–5 business days.
What should I do if I have a delivery question about my order?
Contact support with the relevant order information so your question can be reviewed in relation to that specific order.
Does the same shipping information apply to every situation?
Order circumstances can differ. For a question about a particular destination, order status or delivery situation, use the Contact page rather than relying on a general assumption.
Product use & care
How should I care for my activewear?
Follow the care instructions provided for the specific item. Different fabrics and constructions can require different treatment, so product-specific instructions should take priority over general activewear advice.
Can I use the same care routine for every FormVela item?
Not necessarily. Tops, bottoms, outer layers and accessories may use different materials or constructions. Check the instructions associated with the individual product before washing, drying or storing it.
How can I build a more versatile activewear wardrobe?
A simple approach is to build around a few wardrobe roles: a base top, an active bottom, an optional performance layer and useful accessories. Choose combinations according to your routine, weather and preferred level of coverage.
Where can I browse the full FormVela assortment?
You can browse all products or explore collections to view the current assortment by category.
Ask about your specific order or product.
For questions that depend on a particular product, order or delivery situation, contact FormVela directly and include the details relevant to your request.
Find the pieces that fit your routine.
Explore FormVela activewear, performance layers and active accessories with a clear view of the categories available across the current assortment.