Returns & Refunds
Clear support,
from order to resolution.
If something about your FormVela order is not right, start by contacting us with the details of your order and the item you need help with.
Return and refund eligibility can depend on the individual order and item circumstances. Contact us before sending anything back so the applicable next steps can be confirmed.
A simple first step for return or refund questions.
Before taking action with an item, contact FormVela and provide enough information for the order to be identified. This helps make sure the guidance you receive is relevant to the specific purchase.
Keep the item, packaging and any included components together while your request is being reviewed. Do not assume that the store contact address is the correct return destination unless that has been confirmed for your request.
Contact FormVela.
Share your order details and explain which item you need help with.
Describe the issue.
Include clear information about the reason for your return or refund question so the request can be understood accurately.
Follow the confirmed next step.
Once the order details are reviewed, use the instructions provided for your specific request before sending an item anywhere.
Information that helps us understand your request.
Clear order details can reduce unnecessary back-and-forth and make it easier to identify what support applies to your situation.
Order information
Provide your order reference and the contact details associated with the purchase whenever possible.
Item details
Identify the product involved, including the relevant size, color or other order-specific selection where applicable.
Reason for contact
Briefly explain whether your question relates to fit, an item issue, order accuracy or another concern.
Current item condition
Be ready to describe the item's current condition and whether its packaging, labels or included components are still available.
Supporting details
If your request involves a visible issue, clear supporting information may help explain the situation more accurately.
Need help with an order?
Reach out before sending a return. Our contact details are below so your order can be reviewed and the relevant instructions can be confirmed.
The address above is FormVela's listed contact address. Do not assume it is the return destination for your order unless return instructions specifically confirm it.
Returns & refunds, explained.
These answers provide general guidance without assuming conditions that may differ between individual orders.
How do I start a return request?
Contact FormVela with your order details and identify the item you are asking about. Wait for the applicable return guidance before sending the item.
Where should I send a return?
Contact us first so the correct return instructions can be confirmed. The listed store contact address should not automatically be treated as a return destination.
How do I know whether my item is eligible?
Eligibility can depend on the specific item and circumstances of the order. Contact us with the relevant details so your request can be reviewed individually.
What information should I include?
Include your order reference, the item involved, the reason for your request and any additional information that helps explain the situation clearly.
When will a refund be completed?
Refund timing can depend on the outcome of the request and the payment process involved. Contact us for information that applies to your specific order.
What if my order arrived with an issue?
Contact us with your order details and a clear description of the issue. Supporting information can help the situation be reviewed more accurately.
Questions about an order?
Start with us.
FormVela customer care can help clarify the next step for return and refund questions based on the details of your individual order.