About this policy

This policy applies to personal information handled through the FormVela online store and related interactions with FormVela, including when you browse the store, place an order, contact customer support or submit information through available store features.

The store operates using third-party commerce and service technologies, including Shopify. Those providers may process information in connection with the services they provide.

Information you may provide

When you interact with the store, you may provide information needed to complete a purchase, communicate with us or use available store features.

• Name, email address, telephone number and other contact details.
• Billing, delivery and order-related information.
• Product selections, order history and transaction-related details.
• Messages, questions and other information submitted when contacting customer support.
• Preferences or other information you choose to provide through store forms or account features, where available.

Information generated when you use the store

When you visit or use the store, certain technical and usage information may be generated automatically through the store platform, browser technologies and service providers.

• Browser, device and operating system information.
• IP address and approximate location derived from technical information.
• Pages viewed, interactions with store features and general browsing activity.
• Referral information and information associated with cookies or similar technologies.

The specific information collected can depend on your device, browser settings and the features or service providers enabled on the store.

How personal information may be used

Personal information may be used where reasonably necessary to operate the store, provide requested services and support legitimate business or legal needs.

• Process purchases, payments, deliveries, returns and other order-related activity.
• Provide customer support and respond to questions or requests.
• Operate, maintain and improve store functionality and customer experience.
• Detect, investigate or reduce fraud, misuse, security incidents or other harmful activity.
• Maintain records and meet applicable legal, accounting or regulatory obligations.
• Send marketing or promotional communications where permitted and where the relevant communication settings allow it.

When information may be shared

Information may be shared with service providers and other parties where needed to operate the store, complete customer requests, protect the store or comply with applicable obligations.

• Shopify and other technology providers supporting the online store.
• Payment, order processing, delivery and logistics service providers.
• Customer support, security, fraud prevention and operational service providers.
• Analytics, marketing or advertising providers where those services are enabled.
• Professional advisers or authorities where disclosure is required or permitted by law.
• Parties involved in a potential or completed business transaction where applicable.

Service providers may process information according to their own terms, privacy practices and contractual obligations.

Cookies and similar technologies

Cookies and similar technologies may be used to support essential store functions, remember preferences, understand store activity and support optional analytics, personalization or marketing features where those services are enabled.

You can usually manage cookies through your browser or device settings. Blocking certain cookies may affect how some store features operate.

How long information may be kept

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction records, resolving disputes, protecting the store and meeting applicable legal or accounting requirements.

Retention periods may differ depending on the type of information, the reason it is being retained and applicable obligations.

Protecting information

FormVela and the service providers supporting the store may use administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or alteration.

No online service or transmission method can guarantee absolute security. Customers should also take reasonable care when choosing passwords, using shared devices and sending sensitive information online.

Processing across locations

Because the store may use service providers operating in different locations, personal information may be processed or stored outside the region in which you live.

Where required, applicable service providers and business processes may use measures intended to support lawful international data transfers.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in store operations, service providers, legal requirements or privacy practices.

When the policy is updated, the revision date shown at the top of this page may be changed to reflect the latest version.