Return Policy
A clear path when something needs to come back.
Return questions can depend on the item and the circumstances of the order. Before sending anything back, contact FormVela so the request can be reviewed and the appropriate return instructions can be provided.
Please do not send merchandise to an address on your own unless FormVela has specifically provided that address as part of your return instructions.
Start with the order, not the package.
The safest first step is to contact FormVela with the details of the order and the item you would like to return. Return eligibility, available options and sending instructions can then be confirmed for that specific request.
Keep your order details ready
Include the information needed to identify your order and the product involved when you contact support.
Contact us before sending anything
Do not assume that a general store address is the correct destination for a return. Wait for order-specific instructions.
Follow the confirmed instructions
Once your request has been reviewed, use the return method, destination and any other steps communicated for your order.
Four simple steps to begin.
A return should begin with a review of the specific order. This helps avoid sending an item to the wrong location or making assumptions about eligibility, shipping responsibility or the available resolution.
Contact FormVela
Use the Contact page and explain that you would like help with a return. Include the relevant order information and identify the item involved.
Provide useful context
Briefly explain the reason for the request and provide any information that may help support understand the situation. If an item arrived damaged or incorrect, clear photos can be useful when relevant.
Wait for return guidance
FormVela will review the request and confirm the information available for that order, including whether a return option applies and what steps should be followed.
Use the instructions provided
If a return is authorized, follow the return destination, shipping guidance and any other instructions provided for that specific request. Do not substitute a different address or method unless instructed.
What to know before making assumptions about a return.
The information below is intended to explain how to approach a return request without creating product-specific promises that may not apply to every order.
Return eligibility can depend on the order.
Products and order circumstances can differ. A product should not be assumed to be eligible for return simply because another item or order was handled in a particular way.
Contact FormVela with the relevant order details so eligibility and available next steps can be reviewed in context.
No universal return window is stated on this page.Keep the item in suitable condition while your request is reviewed.
Avoid unnecessary use, washing, alteration or disposal of packaging and product materials while you are waiting for return guidance, especially if those details could affect the review of the request.
The instructions provided for the individual return request should take priority.
Requirements may vary according to the item and circumstances.Do not assume that return shipping is free or prepaid.
The applicable return shipping method, responsibility and destination should be confirmed as part of the instructions for your specific request.
Sending a package before receiving guidance may result in it being sent to a location that is not appropriate for the return.
Return shipping arrangements are not universally guaranteed on this page.Refund details are confirmed after review.
If a refund is approved for a return request, the applicable refund information and next steps will be communicated in relation to that order.
After a refund is processed, a financial institution or payment provider may require additional time before a credit is reflected.
No fixed refund posting timeframe is promised on this page.Exchange availability should be confirmed first.
Do not assume that a direct exchange is available for every product, size or order. Contact support to ask what options are available for the specific item involved.
Where another solution is more appropriate, the available next steps can be explained during the review.
This page does not promise universal exchanges.Tell us clearly what arrived.
If an order arrives with an issue, contact FormVela as soon as practical and provide enough information to understand what happened.
When useful, include clear photographs of the item, packaging or relevant details so the request can be reviewed more accurately.
Available resolutions depend on the circumstances of the order.
Have your order details ready.
If you need help with a return, refund, exchange question, damaged item or incorrect order, contact FormVela and provide the information that relates to your specific purchase.
Contact first. Return second.
Before arranging postage or sending a product anywhere, make sure you have received return guidance for your specific order.